TERMS OF SERVICE

Effective Date: August 2025
Last Updated: November 2025

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the Loft15 website at loft15.framer.website (the "Site") and any services provided by Loft15 ("we," "us," "our," the "Company").

By accessing the Site or engaging our services, you ("Client," "you," "your") agree to be bound by these Terms. If you do not agree, you must not use the Site or services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use after changes constitutes acceptance.

2. Services Provided

Loft15 provides GTM engineering, revenue operations, outbound campaign management, data enrichment, lead generation, and related sales acceleration services (collectively, "Services").

Services may include but are not limited to:

• Building and operating custom GTM workflows, automations, and revenue systems

• Enriching contact data, identifying prospects, and generating lead lists

• Executing outbound email, LinkedIn, and multi-channel campaigns

• Booking qualified sales meetings and demos on your behalf

• Integrating and managing sales tools, CRMs, and automation platforms

Services are delivered on a performance-based model as defined in your Service Agreement or Statement of Work ("SOW").

3. Service Engagement & Payment Terms

A. Service Agreement

• Services are provided according to the terms outlined in your Service Agreement, Statement of Work, or proposal ("SOW").

• The SOW will specify deliverables, pricing structure, payment terms, commitment period, and any performance metrics or milestones.

• If there is any conflict between these Terms and your SOW, the SOW prevails with respect to service-specific terms.

B. Pricing & Fees

• Fees for Services are determined on a case-by-case basis and specified in your SOW.

• Pricing may be structured as fixed retainer, performance-based, milestone-based, or a hybrid model as mutually agreed.

• All fees are quoted in USD (or currency specified in your SOW) and are exclusive of taxes, unless otherwise stated.

.C. Payment Terms

• All payments are due within seven (7) days of invoice date unless otherwise agreed in writing.

• Late payments may result in suspension or termination of Services.

• Payments are processed via third-party payment processors. You are responsible for any transaction fees charged by payment providers.

D. Refunds

• Refunds are provided solely at our discretion and only in exceptional circumstances.

• Requests for refunds must be submitted in writing to support@loft15.com and will be evaluated on a case-by-case basis.

• No automatic refunds are provided for underperformance, dissatisfaction, or change of business priorities.

4. Client Obligations

To enable successful delivery of Services, you agree to:

A. Access & Cooperation

• Provide timely access to necessary systems, including CRM, email accounts, LinkedIn profiles, sales tools, and relevant data.

• Respond promptly to requests for information, approvals, or feedback required for campaign execution.

• Assign a primary point of contact for coordination and decision-making.

B. Data & Compliance

• Ensure all data, contact lists, and information provided to us are accurate, legally obtained, and compliant with applicable laws (including GDPR, CAN-SPAM, CCPA, and anti-spam regulations).

• You are solely responsible for the legality and accuracy of data you provide or grant us access to.

C. Reasonable Use

• Use Services only for lawful business purposes.

• Do not attempt to reverse-engineer, copy, or replicate our proprietary systems, workflows, or methodologies.

Failure to meet these obligations may result in delays, underperformance, or termination of Services without refund.

5. Intellectual Property & Ownership

A. Loft15 IP

• All systems, workflows, automations, methodologies, processes, tools, templates, and underlying technology developed or used by Loft15 remain our exclusive intellectual property.

• You receive a limited, non-exclusive, non-transferable license to use these systems solely for the purpose of receiving Services during the engagement period.

• Upon termination, all access to our systems and IP ceases immediately.

B. Client Owns Outputs

• All lead lists, contact data, campaign assets (email copy, messaging, creatives), and results generated through Services are owned by you.

• We may retain anonymized, aggregated data for internal analytics and service improvement.

C. No License or Transfer

• Nothing in these Terms grants you ownership or rights to our proprietary systems, software, or methodologies beyond the limited license described above.

6. Confidentiality & Non-Disclosure

A. Mutual Confidentiality

• Both parties agree to treat as confidential any non-public information disclosed during the engagement, including business strategies, data, systems, pricing, and proprietary methodologies.

• Confidential information may only be used for purposes of delivering or receiving Services and must not be disclosed to third parties without prior written consent.

B. Exceptions

• Information that is publicly available, independently developed, or required to be disclosed by law is not considered confidential.

C. Survival

• Confidentiality obligations survive termination of these Terms indefinitely.

7. Case Studies & Testimonials

A. Right to Showcase

• You grant Loft15 the right to use your company name, logo, and anonymized or aggregated results as case studies, testimonials, or portfolio examples in our marketing materials, website, and client presentations.

B. Opt-Out

• You may opt out of being featured by notifying us in writing at support@loft15.com. Opt-out requests will be honored within thirty (30) days.

C. No Sensitive Information

• We will not disclose proprietary strategies, sensitive data, or confidential information without your explicit written approval.

8. Warranties & Disclaimers

A. Services Provided "As-Is"

• Services are provided on an "as-is" and "as-available" basis without warranties of any kind, express or implied.

• We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

B. No Guarantees

• While we strive to deliver agreed-upon results, we do not guarantee specific outcomes, including but not limited to pipeline generated, revenue achieved, or conversion rates.

• Results depend on numerous factors beyond our control, including market conditions, product-market fit, sales team performance, and client responsiveness.

C. Third-Party Tools

• We use third-party platforms and tools (e.g., CRMs, data providers, email automation platforms) to deliver Services.

• We are not responsible for failures, outages, data breaches, or changes in functionality of third-party tools.

• You acknowledge that use of third-party tools is subject to their respective terms of service and privacy policies.

D. No Liability for Client Data

• We are not responsible for loss, corruption, or unauthorized access to your data caused by third-party platform failures, user error, or circumstances beyond our reasonable control.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

A. No Consequential Damages

• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Lost revenue, profits, or business opportunities

  • Damage to reputation or brand

  • Loss of data or goodwill

  • Cost of substitute services

  • Regulatory fines or penalties arising from your use of Services

B. Essential Purpose

• These limitations apply even if we have been advised of the possibility of damages and even if a remedy fails of its essential purpose.

10. Indemnification

A. Client Indemnification

• You agree to indemnify, defend, and hold harmless Loft15, its affiliates, contractors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from or related to:

  • Your breach of these Terms or any applicable law

  • Inaccurate, unlawful, or non-compliant data you provide or grant us access to

  • Spam complaints, CAN-SPAM violations, GDPR violations, or other regulatory violations arising from your data or instructions

  • Your use of deliverables, lead lists, or campaign outputs generated through Services

  • Unauthorized use of our IP or systems

B. Our Indemnification

• We agree to indemnify you against third-party claims alleging that our proprietary systems or methodologies infringe intellectual property rights, provided you notify us promptly and allow us to control the defense.

11. Data & Privacy

A. Data Processing

• We act as a data processor on your behalf when accessing or processing data in your CRM, email accounts, or sales systems.

• You remain the data controller and are solely responsible for ensuring compliance with data protection laws (including GDPR, CCPA, and other applicable regulations).

B. No Data Storage

• We do not permanently store your client data, contact lists, or CRM records on our systems.

• Data accessed during service delivery is processed in real-time and sent directly to your designated systems (e.g., your CRM, spreadsheets, or databases).

C. Data Return

• Upon termination, we will return or delete any data in our possession at our sole discretion, subject to written request.

• We are not obligated to provide data extracts, backups, or deliverables beyond what was agreed upon in your SOW.

D. Privacy Policy

• Our collection and use of personal information is governed by our Privacy Policy, incorporated into these Terms by reference.

12. Term & Termination

A. Service Term

• Services commence on the start date specified in your SOW and continue for the commitment period (typically 3 months) unless terminated earlier in accordance with these Terms.

B. Termination for Convenience

• Either party may terminate Services by providing thirty (30) days' written notice to the other party.

• If you terminate before the end of the commitment period, you remain liable for all fees owed up to the termination date, and no refunds will be provided.

C. Termination for Cause

• We may terminate Services immediately without notice if:

  • You fail to pay invoices within fourteen (14) days of the due date

  • You breach these Terms or engage in unlawful conduct

  • You provide false, misleading, or non-compliant data

  • Continued service would expose us to legal or reputational risk

D. Effect of Termination

• Upon termination:

  • All access to our systems, workflows, and IP ceases immediately

  • You must immediately pay all outstanding invoices and fees

  • Confidentiality, indemnification, limitation of liability, and IP ownership provisions survive indefinitely

13. Force Majeure

We are not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, pandemics, or public health emergencies

• War, terrorism, civil unrest, or government action

• Internet outages, cyberattacks, or third-party platform failures

• Strikes, labor disputes, or supply chain disruptions

In such events, our obligations are suspended for the duration of the force majeure event, and timelines may be extended accordingly.

14. Dispute Resolution & Governing Law

A. Governing Law

• These Terms are governed by the laws of the jurisdiction in which Loft15 is registered or operates, as specified in your Service Agreement.

• The governing jurisdiction will be communicated to you at the commencement of Services.

B. Dispute Resolution

• Any dispute arising from these Terms or Services shall be resolved through binding arbitration administered by a mutually agreed-upon arbitrator or arbitration body.

• Arbitration may be conducted remotely via video conference. Each party bears its own costs unless the arbitrator determines otherwise.

C. Limitatio Period

• Any claim must be brought within one (1) year from the date the cause of action arose.

D. Injunctive Relief

• Notwithstanding arbitration, either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm (e.g., IP infringement, breach of confidentiality).

15. General Provisions

A. Entire Agreement

• These Terms, together with your SOW and our Privacy Policy, constitute the entire agreement between you and Loft15 and supersede all prior agreements, understandings, or representations.

B. Amendments

• We may modify these Terms at any time by posting updated Terms on the Site. Material changes will be communicated via email or Site notice.

• Your continued use of Services after changes constitutes acceptance.

C. Assignment

• You may not assign or transfer these Terms or your rights without our prior written consent.

• We may assign these Terms to an affiliate, successor, or acquirer without your consent.

D. Severability

• If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

E. Waiver

• Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

F. No Agency

• Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Loft15.

G. Notices

• All notices must be in writing and sent to support@loft15.com (for Loft15) or the email address on file (for you).

16. Contact Us

For questions or concerns regarding these Terms, contact us at:

Loft15
Email: support@loft15.com

By using the Site or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.